 | Attentive Listening is sometimes called "reflective listening"
which means that you simply reflect back the speaker's thoughts
or feeling |
| The speaker may have named the feeling or you may have to infer
it from words, tone of voice, actions or body language |
| A good way to start is: "You feel (name the feeling) when (restate the situation) |
| If the person denies this listen for a more accurate feeling.
Remember to "listen to" body language and actions as
well as words |
| Often it is the listening you do that is more important than the
words you use |
